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TrustCloud GDPR

Acquisition, management and custody of consents and personal data in a single platform

TrustCloud offers the most comprehensive solution in the market for integrated management of all information protected by the European General Data Protection Regulation (GDPR).

According to the current needs, TrustCloud adjusts to the case of GDPR use allowing companies to carry out the functions requested by the law in an efficent and automatized way, such as collecting the explicit and informed consent of any client in a few seconds and from any channel, returning the result directly to CRM or ERP and generating a securely stored copy.

Furthermore, with TrustCloud, and in compliance with the GDPR, you can block users’ data and allow them to use all their ARCO rights (Access, Rectification, Cancellation and Opposition).

TrustCloud adapts to the specific use case of your company’s GDPR to provide a complete solution that covers all aspects necessary for compliance with this regulation. All information will be accessible at all times and in real time, notifying any change that occurs instantly.

GDPR integral solution

TrustCloud offers full GDPR compliance in the following use cases:

  • Management and digitalisation of all the informed consents collected from any of your channels (Web, Contact Center, TPV…) within a single cloud architecture.
  • Monitoring of all consents in real time.
  • Updating consents of your database of already registered clients in a fast and secure way through our solutions.
  • Quick answer to the requests of your consumers and employees to execute their A.R.C.O. rights (Access, Rectification, Cancellation and Opposition).
  • Blocking users’ data.
Safeguard and store personal data

Safeguard and store personal data

Create a set of secure and accessible personal data in accordance with GDPR. Store personal data with our Trusted Third Party Qualified Custody and quickly and easily retrieve personal data when needed.

Carry out data cleasing processes to avoid duplication. Correct, filter and normalize personal data, applying an email or mobile and postal address checker.

Connect and enhance your customer experience

TrustCloud will enable you to enhance the customer experience with frictionless and authenticated communication channels.

  • Protect your customers and organizations from fraud.
  • Eliminate the need for continuous identification and verification.
  • Receive and update in real time the execution of your clients’ ARCO rights. Through a management platform from channels such as a secure app or the web, the customer can manage at all times and modify their data and consents previously provided.
  • Manage the right of portability in an agile way and in a few steps.
Connect and enhance your customer experience

Key Benefits of TrustCloud GDPR

  • Accreditation of fulfillment of the European GDPR and the Spanish LOPD (Ley Orgánica de Protección de Datos), for new and already existing customers.
  • Omnicanal communication process, both digital (email, SMS, web…) and physical (call-center, TPV, postal…).
  • High level of Evidence through certified processes carried out by an external Trusted Third Party and guarded for at least 5 years.
  • Plug and Play solution: easy to integrate in your information systems and technologies, with speed and great flexibility.
  • Totally scalable solutions in volume, channels, users, etc… to provide everything your company needs.
  • Contact us to learn more about our solutions and to show you how we can help you with a cloud platform that fits your virtual environment and specific GDPR use cases.

About GDPR

The General Data Protection Regulation (Regulation 2016/679) is intended to strengthen and unify data protection for all individuals within the EU. Its main objective is to give citizens or residents control over their personal data and, in addition, to simplify the regulatory environment for international business by unifying EU regulation.

This regulation replaced the 1995 Data Protection Directive (Directive 95/46/EC). It came into effect on 25th May 2018, testing all companies, including foreign companies outside the EU that processes data from residents in the EU.

Non-compliance entities with GDPR are strictly subject to severe sanctions of up to 4% of annual global turnover. In addition, Member States have the possibility to establish criminal sanctions for breaches of this regulation including breaches of national rules adopted pursuant to it and within its limits, such as the Spanish Ley Orgánica 3/2018, de 5 de diciembre, de Protección de Datos Personales y garantía de los derechos digitales.

Expanding the definition of personal data

The definition of personal data in the GDPR covers a large number of areas, including the usual personal data, as well as possible elements such as photographs or social media content.

All of the above presents new challenges about citizens’ right to be forgotten and the ability to demand access to their data. In addition, new elements are incorporated, such as the obligatory nature of their explicit consent for data collection and use, which makes companies need a good strategy or solution for the correct management of data according to the GDPR.