TrustCloud UserID

Assign secure and permanent transactional identities to your users, once and forever

Part of the TrustCloud platform. Pilot, our Decision AI, decides how to verify each user before issuing their identity token, per transaction.

In order to solve the weaknesses of traditional identification methods, TrustCloud offers the UserID service, an identity token issued by the corporation to the user to carry out further digital transactions securely. It also allows assigning, verifying and contrasting the identity of a client or future client.

Thus, the person who is going to interact with the company receives a UserID Token before carrying out any transaction with the entity. Additionally, TrustCloud UserID creates an Identity File assigned to each client, which groups together the transactions carried out with said client, as well as all the anti-repudiation evidence, preserving them in a unified architecture, as if it were a client Single Sign On.

From Token to Identity File

TrustCloud UserID allows companies to create and assign unique, verified and non-transferable electronic profiles to their users, in order to reliably register and proof their actual identity before undertaking any transaction with them. In this way, the company knows who is on the other side of the screen at any time during the interactions or transactions.

Through the application of the most advanced electronic identification systems and the collection of verified personal information, the company obtains an UserID Token from each user, that is, an identity token that reliably represents and proves their actual identity every time after the creation of the token. Managing electronic transactions by this solution, the company fully ensures their identity, intentionality, integrity and authenticity, avoiding any attempt to impersonate, fraud or identity theft.

Assignment of secure transactional identities is done only once and is valid for any current, past or future transaction, offering the best possible user experience with retroactive effects if necessary.

In addition, the UserID service creates an Identity File to gather all relevant information about the transactional activity performed with the profile in question, as well as all anti-repudiation evidence generated during transactions, as if it were an electronic history record.

Fluent usability for transactional identity assignment

Assigning the secure transactional identity

In an automated and fluent way, UserID will guide the user through the different steps to authenticate his/her identity and create the token with all the guarantees. The process combines a personal data form, video identification, documentary verification, biometric checks, KYC, Mobile ID and life tests to verify that the user is who he/she says he/she is, that he/she is present at the time of the process and that it is not a fraudulent identity. Likewise, the user indicates during this process the telephone number and the email address that he/she wants to use as a contact, making sure that he/she is the one who provides the contact info as his/her own and that he/she wants to unambiguously assign them to the transactional identity.

In this way, the company ensures that any sensitive information, confidential document or request for consent reaches the appropriate person through verified contact channels.

All this process will be recorded and developed in an approximate time of three minutes, so the user experience is very swift and simple.

Completion of the transaction or contract

Once registered, the company does not have to re-verify the user: his/her UserID Token authenticates his/her identity for any future transaction, providing at all times the right information that identifies him/her. For its part, the client will not have to repeat the process either, enjoying a swift and smooth user experience every time he/she undertakes a transaction with the company.

Once the secure transactional identity has been assigned, the user will complete the transaction or contract through the electronic signature system used. In this sense, the UserID solution also corroborates that the user’s electronic signature corresponds to him/her and is executed by him/her and in full awareness, as if it were a traditional process of signing and acceptance of the conditions.

In this way, the risk that the user later challenges or refuses the transaction or contract is null, since his/her identity token ensures that him/herself was the one who consented to the operation, executed the electronic signature and established the contact information through which the transaction was carried out.

Issuance and maintenance of files

With the support of TrustCloud Quantum Vault, our Qualified Evidence Preservation service, UserID collects and safeguards the anti-repudiation evidence of the entire previous secure transactional identity assignment process. Likewise, the company will have an Identity File for each registered user, through which it will collect all the probative and unequivocal information on the transactions carried out with it.

In addition, TrustCloud Quantum Vault issues a credential that associates the verified person with the phone number and email address provided by the verified person. In this way, in successive transactions and contracts, the user can directly access the electronic signature platform as long as the email address and telephone number used match those previously verified through UserID.

Swift transactions and anti-repudiation trust

TrustCloud UserID is a comprehensive solution that combines the highest trust and the smoothest usability
to prevent transactional repudiation, spoofing and fraud in digital transactions. In addition, the registry of all anti-repudiation evidences brings together all the probative guarantees of any transaction and its participants made with UserID.

This digital service does not require the installation of any software, the use of complicated electronic certificates or the user to have special devices. All you need is a proper internet connection, a smartphone or computer, a built-in camera and microphone, and sufficient video and audio quality to enjoy the safest electronic transactions and the most authentic users.