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TrustCloud VideoID

The most agile and certified video call identification on the market

VideoID is TrustCloud’ certified video identification technology. Through a safe and guarded system of intelligent video calls, both automated or assisted, companies can verify the identity of their clients with all the guarantees, remotely and in real time.

TrustCloud VideoID video calls record the true identity of the customer with simultaneous “layers” of authentication in a single, frictionless process, thanks to the easy and seamless usability with which it is developed for both customer and business. All this makes TrustCloud VideoID the most agile video identification service on the market, a leader in Europe, the US and LATAM, with an average duration of 2.5 minutes per session.

Part of the TrustCloud platform. Pilot, our Decision AI, decides when a video call is needed and whether it runs assisted or unassisted, per transaction.

TrustCloud VideoID works in two different and complementary ways:

VideoID Assisted

The assisted modality of TrustCloud VideoID includes the supervision and support of an expert video agent in the process, notably increasing the security of the session and improving the accessibility of those users who have more difficulties handling technologies, such as non-digitalized individuals or blind people. VideoID assisted is also a perfect solution to offer a humanized remote electronic identification process.

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VideoID Unassisted

The unassisted modality of TrustCloud VideoID offers an automatic identity verification process, enabling users to have a self-service session without waiting for the assistance of a video agent

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How TrustCloud VideoID works

01

Start of the Video Identification
As part of a synchronous digital transaction customer journey, or after the customer requests an appointment for the session with the company; the user connects to the video identification process, fully private and encrypted.

02

Live verification process
During the video call, the biometric analysis, the verification of official ID documents and the proof of life are demonstrated in real time, confirming that customers are who they say they are and that the person verified is the same person who appears in the session. In the background In the background, artificial intelligence (AI) algorithms detect whether the client's video is pre-assembled or a deepfake.

03

Recording and preservation of evidences
Video calls can be recorded and safeguarded as evidence of anti-repudiation of the process itself, of the verified client's data (image, facial features, voice, identity documents, behaviour, etc.) and of their intentionality.

04

Post-call audit
A subsequent back-office audit ensures the validity, quality and legal value of the video call and its evidences (if required by local regulations).

All Security and Accessibility features in just one call

Personal data form

Temporary and private access links

ID document verification by AI

Face Match with ID document photo by biometrics

Passive and active liveness check

Authentication OTP by SMS + silent OTP

Live personal data questionnaire (in assisted service)

Automatic detection of deepfake and fake images

Recording of the process

Recording and preservation of all evidence (ID Document capture, user selfie, etc.)

Process control with a results form

Expert anti-fraud Video Agents (in assisted service)

Additional back-office review

Text chat (in assisted service)

Multilingual + sign language in assisted service

Omnichannel, simple, low-bandwidth service

The first step towards a secure digital identity

The high level of security, the agile performance and the excellent usability make TrustCloud VideoID the perfect technological ally for companies to know and ensure the identity of the users and clients
with whom they interact on the network. This way, TrustCloud helps companies gain transparency about their digital customers, prevent identity fraud, and comply with Know Your Costumer (KYC) and anti-money laundering (AML) regulations, protecting and gaining confidence in all digital transactions. TrustCloud VideoID is ideal for onboarding processes for new clients
or for the remote signing of highly relevant agreements and contracts that require a solid prior identification. TrustCloud VideoID is a scalable tool with global reach that analyses more than 235 official identity documents worldwide and accurately records facial features in any condition, adapting to the legal requirements of each territory.

Plug & Play technology

TrustCloud video identification technology is ready to “plug in” with any business and customer in a few hours.
The integration of video identification technology in the company’s computer systems is immediate, without the need for the entity to invest in time, personnel, or own resources to deploy the service. In addition, the integration is done natively, allowing the company to incorporate technology as one more part of its internal infrastructure, as well as to print its visual identity and brand in the video identification sessions. On the part of the user, the service does not require the installation of any software, digital certificate, or special device. With the computer, smartphone, or tablet of their choice, as well as with an adequate Internet connection, the user directly accesses the process without waiting or displacement, through a direct link or because the same process is embedded in the transaction that is being undertaken with the company.

Real users’ feedback

“I Just tried out this new tool and kudos to you. Despite my clumsiness with computers, I have felt comfortable. I'm sure I'll be using it very often.”

Adriano

Porto

“How modern this is! But modern in a good way. Thank you for my manager's help and thank you to my bank for thinking of people like me.”

Gerrit

Rotterdam

“To me, who hates paperwork and queues, this system is phenomenal. Finally a bank that solves real things and not uselless nonsense.”

Carla

Barcelona

“Great Invention. I was reticent about threse new applications and novelties, but this really imporves my day-to-day.”

Hanna

Dresden

“It's very nice and comfortable. being able to talk to my bank from homes saves me time, which is more valuable to me now.”

Pedro

Madrid

“I don't know what banks are doing that don¿t incorporate this into their services. it's so cool and saves so much trouble. keep up with the times.”

Femke

Zoetermeer

“From now on I can't live without this service. I don't want to go back to phone calls, robots or uncomfortable chairs in crowded banks. not even a step back.”

Inés

Marbella

“How innovative! With These tools it's a pleasure to work with the banks.”

Beatrice

Madrid

“I loved the speed of the whole process. For the first time, I felt I wasn't wasting my time with my managment.”

Dieter

Berlin

“It's totally new technology. That's probably how the banks in the future will be. I'm glad I can enjoy it now.”

Sara

Madrid

“Surprised. It has exceeded my expectations: comfortable, practical and simple. Ten out of ten.”

Aiko

Amsterdam

“All my doubts have been resolved and I have been able to do my business without difficulty. Thank you.”

Pedro

Lisbon

“This is great! My idea of banks has changed.”

Hannes

Brunswick

US: +1 312 248 7781
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Shielded Framework Certifications

  • ISO 27001

  • ISO 17068

  • ISO 22301

  • ISO 27018

  • ISO 27017

  • ISO 27701

  • ISO 30107

  • ISO 22316

  • CFR21

  • PSC-2019/0001
    Compliance

  • ETSI-PSC-2023/0001
    Compliance

  • ENS-2023/0005
    Compliance

  • SOC 2

  • eIDAS Compliant
    Trust Services

  • CSA
    Cloud Security Alliance

  • FedRAMP

  • HIPAA

  • NIST 800-63

  • NIST 800-171

  • Nuremberg Code Compliant

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